Privacy Policy

Please read this policy carefully. Muckle LLP is committed to protecting and respecting your privacy.

This policy sets out how we process any personal data we collect from you, or that you provide to us.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Muckle LLP of Time Central, 32 Gallowgate, Newcastle upon Tyne NE1 4BF. We are registered with the Information Commissioner (registration number Z5951097).

Our website at www.muckle-llp.com (Site) is hosted by OVH LTD (registration number 5519821).

1. Information we may collect about you

We may collect and process the following data about you:

1.1 information that you provide by filling in forms on our Site. This includes information you provide for recruitment purposes or for enrolment on any training course we run;
1.2 we may ask you for information if you report a problem with our Site;
1.3 information you provide to us when requesting services;
1.4 if you contact us, we may keep a record of that correspondence; and
1.5 details of your visits to our Site including, but not limited to, traffic data, location data, weblogs and other communication data and the resources that you access.

2. IP addresses and cookies

2.1 We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration purposes. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
2.2 Our Site uses cookies to remember who you are and to improve the performance of the Site. Cookies are small pieces of data that are placed on your computer or mobile phone when you visit our Site. The cookies we use do not identify you personally but are used to improve our services by letting us know about how our Site is used (for example, how many times a particular page is viewed).
2.3 Our Site uses Google Analytics, which is a web analytics service provided by Google Inc. This service evaluates visitors’ use of our Site. For more information on the cookies set by Google Analytics, including information on how to opt out, please visit www.google.com/intl/en/privacypolicy.html. This helps us to provide you with a good experience when you browse our website and also allows us to improve our Site.
2.4 If you wish to restrict or block any cookies that are set by our Site or any other, you can do so by adjusting your browser settings (check your ‘help’ function within your browser to find out how). Alternatively, you can visit www.aboutcookies.org which contains comprehensive information about cookies, including how to delete them. By continuing to use our Site you consent to the setting of this cookie.

3. Where we store your personal data

3.1 The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, amongst other things, the provision of support services. All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
3.2 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

4. How we use your information

We use information held about you in the following ways:

4.1 to ensure that content from our Site is presented in the most effective manner for you and for your computer;
4.1.1 to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
4.1.2 to carry out our obligations arising from any contracts entered into between you and us;
4.1.3 to allow you to participate in interactive features of our service, when you choose to do so; and
4.1.4 to notify you about changes to our services.

4.2 We may also use your data, or permit selected third parties to use your data, to provide you with information or newsletters about our services, seminars and other events which may be of interest to you and we or they may contact you about these by post or telephone.
4.3 If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which you have previously received from us.
4.4 If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.
4.5 If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please let us know.

5. When we disclose your information

5.1 We may disclose your personal information to our affiliate companies.
5.2 We may disclose your personal information to third parties in limited circumstances, including:
5.2.1 in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
5.2.2 if Muckle LLP or substantially all of its assets are acquired by a third party, in which case personal data held by it about its clients will be one of the transferred assets;
5.2.3 if we are under a duty to disclose or share your personal data in order to comply with any legal obligation (for example to the police or any relevant regulatory body), or in order to enforce or apply our terms of business and other agreements;
5.2.4 where necessary to protect the rights, property, or safety of Muckle LLP, our clients, or others;
5.2.5 to our auditors or other inspecting organisations from time to time (including any accrediting organisations). This also includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction; and
5.2.6 if you are a client of the Firm, occasionally it is necessary to pass your personal data to third parties in order to carry out the services you have requested. We will always tell you if this is the case.

6. Your rights and third party links

6.1 You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on any forms we use to collect your data. You can also exercise the right at any time by contacting us at the postal address set out above, or at [email protected]
6.2 The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
6.3 Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

7. Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

8. Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to [email protected]