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Privacy policy

Privacy policy

Muckle LLP is committed to protecting and respecting your privacy.

This policy sets out how we process any personal data we collect from you, or that you provide to us.

For the purpose of the Data Protection Act 2018 and the General Data Protection Regulation (Data Protection Legislation), Muckle LLP of Time Central, 32 Gallowgate, Newcastle upon Tyne NE1 4BF (we, us, our) is the data controller of the data collected via this website (Site) and processed for the purposes set out in this policy.

1. Information we may collect about you

We may collect and process the following data about you.

1.1 Information that you provide by filling in forms on our Site. This includes contact details and information you provide for recruitment purposes, for enrolment on any training course or event we run or in general queries you may raise using our contact us form.

1.2 Information that you provide when emailing or corresponding with us, or in meetings or telephone calls, such as your name, job title or position, contact details, and information relating to the subject of your query, if it concerns you personally; or your CV or application form or other details provided regarding recruitment, our vacation scheme, or work experience purposes.

If you contact us, we will keep a record of that correspondence in accordance with our retention periods set out below.

1.3 Information you provide when you ask us to provide you with a quote for our services.

1.4 Information you provide when you are engaged as our client; which may mean verified copies of your photograph ID and residential address.

1.5 Information we ask you to provide if you report a technical problem with our Site.

1.6 Technical details of your visits to our Site including, but not limited to, traffic data, location data, weblogs and other cookies and communication data about the pages and resources that you access.

1.7 If you are not a client of Muckle LLP, but an individual involved with any matters on which we are instructed by one of our clients, we may also be processing your personal data if it is provided by our client or another third party, to the minimum extent necessary for that respective matter.

1.8 We routinely use photos and video clips in the course of our business, of job applicants to assist the recruitment process; of clients and business associates for publicity and social media purposes; and operate and have access to CCTV which captures visitors to our office at Time Central for security purposes. Please see below for further details on our use of CCTV.

1.9 Your bank and payment information, where you are acting as a private individual or a sole trader.

Special category personal data

Special category personal data is any data about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric identification data.

We may collect and hold special category data about you if you provide it so we can make any helpful or necessary changes to best accommodate you at our offices or events, such as health or dietary information.

We may also process limited special category data to the extent necessary for legal proceedings, for example (but not limited to) trade union membership data if we are instructed on an employment matter; religious beliefs if we are advising a faith school; or philosophical beliefs or health data if we are acting for you as a private client.

Criminal convictions and offences data

We process data relating to criminal convictions and offences, including alleged offences, to meet our legal and regulatory obligations and to the extent necessary to advise on matters where such data is relevant.

2. IP addresses and cookies

2.1 We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration purposes. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

2.2 Our Site uses cookies to remember who you are and to improve the performance of the Site. Cookies are small pieces of data that are placed on your computer or mobile phone when you visit our Site. The cookies we use do not identify you personally but are used to improve our services by letting us know about how our Site is used (for example, how many times a particular page is viewed). The cookies used on our Site are set out below.

2.3 Our Site uses Google Analytics, which is a web analytics service provided by Google Inc. This service evaluates visitors’ use of our Site. For more information on the cookies set by Google Analytics, including information on how to opt out, please visit This helps us to provide you with a good experience when you browse our website and also allows us to improve our Site.

2.4 If you wish to restrict or block any cookies that are set by our Site or any other, you can do so by adjusting your browser settings (check your ‘help’ function within your browser to find out how). Alternatively, you can visit which contains comprehensive information about cookies, including how to delete them. By continuing to use our Site you consent to the setting of these cookies.

Our website at (Site) is hosted by OVH LTD, with company registration number 5519821).

3. Where we store your personal data

3.1 The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, amongst other things, the provision of support services.

Any of your personal data that is transferred outside the EEA will only be transferred to a country with an adequate ruling or where appropriate safeguards (such as the relevant company(ies) being signed up to privacy shield or having incorporated standard model contract clauses) are in place.

3.2 All information you provide to us is stored on our secure servers or the secure servers of our IT software suppliers (where applicable).

3.3 Any payment transactions will be encrypted.

4. How we use your information

4.1 We use information held about you in the following ways:

4.1.1 to advise our clients and provide legal services;

4.1.2 to provide you with information, products or services that you request from us;

4.1.3 to communicate with you (either directly or through our appointed data processors who carry out communication services for us) regarding training, events, legal updates and / or our newsletters;

4.1.4 if you are a client, to provide you with information about similar services we offer. You can opt out of receiving such communications at any time by contacting us or clicking the applicable link in a communication from us;

4.1.5 to carry out our obligations arising from any contracts entered into between you and us;

4.1.6 to allow you to participate in interactive features of our service, when you choose to do so;

4.1.7 to notify you about changes to our services, including sending out our annual terms of business, and any privacy information;

4.1.8 to ensure that content from our Site is presented in the most effective manner for you and for your computer;

4.1.9 for recruitment and business development purposes;

4.1.10 to organise and run events, including training, networking, and any other business events or activities;

4.1.11 to manage payment transactions; and

4.1.12 to protect our staff, clients, visitors and property.

4.2 We process your information on the following legal bases:

Where you are a client, or an agent, representative, employee or otherwise acting with or for that client, or you are involved in a legal matter in which we have been instructed to act or advise.

For the performance of a contractual or statutory obligation or for your or our legitimate business interests as a provider of legal services. Those legitimate interests are to protect your or your organisation’s business and property interests, for legal compliance, or to establish or defend legal claims. We have to verify client ID to comply with a legal obligation, and some of your data may need to be processed for our other legal and regulatory reporting obligations. Dietary and special assistance information is provided by you voluntarily and so is processed on the basis of your explicit consent. Other special category and criminal convictions or offences data is processed either with your explicit consent, or to the extent necessary for legal proceedings or providing legal advice.

To send you legal updates

On the basis of your implied consent, and our legitimate business interest to fulfil that request

Where you request information or a quote for services from us

On the basis of your implied consent, and our legitimate business interest to fulfil that request

To send you e-news, updates, annual firm news, or other communications on training, events, our newsletters and / or information on associated legal services

On the basis of your consent, or where we have a legitimate interest to keep you informed, where this fulfils the soft opt-in criteria of the Privacy and Electronic Communications Regulations (PECR).

Where you provide us with information for the purpose of recruitment or work experience

On the basis of your implied consent in regards of the position(s) or placement(s) applied for. We retain this information for 12 months, and may contact you regarding similar opportunities in that time on our legitimate business interests. You can ask us to delete this information at any time, which we will be happy to do without fuss. We won’t share this data with any other party, and if you are applying for a position with us, we may provide additional privacy information throughout that process.

Where we are processing your personal data for compliance with our contractual or statutory obligations to you or for compliance with our statutory requirements, we may not be able to provide you with the services you have requested if you do not provide the personal data needed to open your file and carry out your instructions.

5. When we disclose your information

5.1 We may disclose your personal information to third parties in limited circumstances, including:

5.1.1 in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;

5.1.2 if Muckle LLP or substantially all of its assets are acquired by a third party, in which case personal data held by it about its clients will be one of the transferred assets;

5.1.3 if we are under a duty to disclose or share your personal data in order to comply with any legal obligation (for example to the police, the courts, or any relevant regulatory body), or in order to enforce or apply our terms of business and other agreements;

5.1.4 where necessary to protect the rights, property, or safety of Muckle LLP, our clients, or others;

5.1.5 to our auditors or other inspecting organisations from time to time (including any accrediting organisations). This also includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction;

5.1.6 if you are our client, occasionally it is necessary to pass your personal data to third parties in order to carry out the services you have requested, which we will explain to you where applicable, or to send communications to you (where permissible in accordance with applicable legislation) using our third party processors; and

5.1.7 if you have provided consent to receive communications from us or we have a legitimate business interest to send communications to you (for example in relation to training, events, legal updates and / or newsletters) we may transfer your information to our third party processors for the purposes of sending such communications to you.

5.2 We may disclose your personal information to our affiliate companies. We may also share data with organisations with which we are working jointly, for example (but not limited to), to organise co-hosted events, regional work placement or other community initiatives.

Social media and publishing data

Where you are identifiable in an image or a quote, or another piece of data, we will approach you for your consent, or will ascertain whether we have a legitimate interest, before posting that data on our website, our social media platforms, or in any publication. If we do not consider you are identifiable from an image, or we otherwise anonymise your data, this is not your personal data, and we will not approach you for consent before publishing.


We operate CCTV in our office space. This predominantly captures images of staff only, but will on occasion capture images of visitors. The CCTV is installed on a computer that is located in our on-site server room. All images are stored locally on the CCTV computer, and limited numbers of staff have access to these images. The data is kept for around 30 days and is then overwritten by subsequent data.

The cameras are in fixed positions and point only to the entrance doors and the fire exit doors and are installed for security purposes.

Further CCTV is operated by the Time Central building management, which we do not control and have access to only in exceptional instances.

6. Your rights

6.1 Right to object

You have the right to ask us not to process your personal data for direct marketing purposes. We may use a third-party processor to send communications to you. You can opt-out from marketing communications at any time by contacting us at [email protected].

You can also object to any other processing we carry out on a legitimate interest. We will need to consider your objection and see if it overrides the purposes of processing in such cases.

6.2 Right to access

Data Protection Legislation gives you the right to access information held about you. Your right of access can be exercised in accordance with Data Protection Legislation by contacting Alex Craig at [email protected].

6.3 Right to Erasure

In certain circumstances you can request us to delete or put your data beyond use (where our software systems do not allow deletion) so we cannot identify you. You can make this request at any time by contacting us at [email protected] but please note we may be compelled to maintain certain of your information due to specific legislative or regulatory requirements.

6.4 Right to rectification

You have the right to require us to correct any inaccuracies in your data free of charge. You can also exercise this right at any time by contacting us at [email protected] and:

6.4.1 providing us with enough information to identify you; and

6.4.2 specifying the information that is incorrect and what it should be replaced with.

6.5 Right to data portability

You have the right to request your data in a structured, commonly used, machine-readable and inter-operable form to be transferred to yourself or another data controller by contacting Alex Craig our data protection lead at [email protected], where that data was provided for the purpose of a contract you have with us, or on your consent.

6.6 Request restriction of processing

You have the right to request that processing of your personal data is restricted by contacting [email protected], if you have objected to processing whilst we consider your objection; if we do not need it anymore but you want us to keep it to establish, exercise or defend legal claims; whilst we are verifying accuracy of your data; or if it has been unlawfully processed but you would rather we retain it than delete it.

6.7 Right to withdraw consent

Where we have processed your data on the basis of your consent. This will not affect the validity of processing carried out before your consent was withdrawn.

6.8 Right to complain

You have the right to complain to the data protection regulator, the Information Commissioner’s Office. Their website can be found here: We invite all data protection queries or concerns to be made to us directly in the first instance.

7. When we will delete your information

We will keep the different types of information we collect from you in accordance with the following timescales:

Retain for 7 years – where the matter in question is in the following fields: debt collection, County Court litigation, crime, contentious construction.

Retain for 15 years – where the matter in question is in the following fields: commercial and residential property, commercial transactions, probate, secured lending (unless mortgage has been discharged earlier), partnership agreements, company formation, patents/intellectual property matters, non-contentious construction.

Retain indefinitely – where the matter in question is in the following fields: estate planning, wills, trusts (until the date of death/end of trust period) then file reverts to: estate planning/wills – 7 years, trusts – 15 years.

Retain 12 months – where we have your data for recruitment or work experience purposes.

Subject to our statutory and regulatory obligations and where you have provided consent for us to send you communications – we will store your information until either: we have not heard from you for a period of five years, or, you tell us that you do not want to receive communications from us.

If you unsubscribe, your data may be kept longer (up to 15 years) on a suppression list to ensure that you do not receive further communication for us.

Records of other non-matter related queries will be kept for up to three years in our files.

8. Security

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security or integrity of your data transmitted to our Site and you acknowledge that any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

9. Third party links

Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

10. Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and highlighted on entry to our Site.

11. Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be sent to our data protection lead Alex Craig at [email protected].


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