North East SME sets the bar for service

Print this page Email a link to this page

North East based family run energy supplier Breeze Energy, which supplies electricity and gas to around 40,000 meters, has been recognised for outstanding customer service.

The firm, which employs just 11 people, come top of the Citizen’s Advice Bureau’s latest domestic energy suppliers customer service league table for the period of April to June 2019 gaining an overall score of 4.8 out of five, taking into account five customer service areas.

Overall scores vary widely for the thirty-nine supply business in the table from 1.9 to 4.8 with the assessment updated every three months.

‘Phenomenal achievement’

Operations director Kelly Hughes said: “To top the Citizens Advice customer satisfaction survey is a phenomenal achievement. Citizens Advice is the official consumer watchdog for energy, and its customer service league table provides an impartial benchmark.

“We have come from virtually nowhere in the past year to topping the ratings, which is tantamount to the amazing team of people we have and our never-give-up attitude.

“Danny and I are great believers in what is often disparagingly described as ‘old fashioned customer service.’ We aim to answer the phones in less than a minute and you’ll get straight through to a customer service agent; no waiting in a queue or having to trawl your way through an automated menu system.”

Read more here or please contact Andrew Davison on 0191 211 7950 for help with your energy related legal needs.