We strive to work to a very high standard and to provide you with the best advice and service we possibly can. If you ever feel that we fall short of these standards, please let us know and we’ll do our very best to resolve any problems or concerns that you have. If you would like to discuss our service or make a complaint, you can contact our Managing Partner, Jason Wainwright, at any time and your issues will be handled promptly and carefully, in accordance with our complaints handling procedure which we can share with you on request.
Further information can also be found in paragraph 25 of Our Business Relationship, a document all clients receive with their engagement letter. Please speak to your lawyer if you’d like another copy.
In some circumstances you may have a right to complain to the Legal Ombudsman. Any complaints have to be made within six months of your last contact with us and, if you’d like more information on this, please call 0300 555 0333 or visit www.legalombudsman.org.uk.