How can I recover debts without alienating valued customers?
Take a diplomatic but firm approach. Discuss the situation with your customer, and try to resolve any problems so that you can reach an agreement. Explain what steps you intend to take to recover the debt, letting the customer know before you start any legal proceedings.Bear in mind, however, that customers who do not pay their debts may not be as valuable as you thought! Good customers will usually appreciate their suppliers adopting firm credit control.
