Service Excellence
Muckle's law states: Your business can only be as good as your people
What is Service Excellence?
"Service Excellence is a proven strategy for driving world class employee performance and elevating the customer experience from average to extraordinary."
- Theo Gilbert-Jamison
How is it achieved?
We believe that service excellence is achieved when our people feel:
- Valued
- Involved
- Supported
- Empowered
Our Culture
At Muckle LLP, we promote a culture where our people value themselves, each other, our clients, our business and the community.
We also believe in involving our people around areas of our business that affect them; all our people understand the role they play at Muckle LLP and how they individually make a difference.
We also believe that having fun is a vital part of our corporate culture. Fun at work creates energy, commitment and creativity, ultimately helping us to build a service excellence culture where everyone is committed to providing outstanding legal business solutions to our clients.
Our business processes
In order for any of our people to provide a great service it is important that they have the right processes, procedures and technology to support them.
As part of our service excellence strategy we look very closely at our processes and procedures to make sure that they are efficient and streamlined.
This means that right from the start of the client relationship, our lawyers can add value to the client rather than being bogged down with detailed procedures.
How do we develop our service excellence ethos?
As part of our service excellence communication strategy we have a service excellence committee. Committee members are elected by their peers, based upon their passion and commitment to our service excellence ethos.
Each committee member then leads his/her own service excellence team. The teams are made up of a cross section of our people and they meet quarterly.
The service excellence teams are tasked with continually seeking to improve client service, to represent the views and opinions of our people and to play an active part in shaping and communicating our future service excellence strategy.
Getting in touch with us
We’ll always strive to give you the best customer experience we can. However, if you ever feel unhappy with the service you receive, please contact our Director of Service Excellence, Julie Parr.
